PrudentPrudent

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Prudent website and any orders or subscriptions you place through the website.

Please read these Terms carefully before placing an order. By using this website or placing an order, you agree to be bound by these Terms.

1. About us

This website is operated by:

Prudent People Ltd
Trading as: Prudent
Registered address: United Kingdom
Company number: 08011647
Phone: (+44) 745 814 9216

Where these Terms refer to “Prudent”, “we”, “us” or “our”, they mean Prudent People Ltd.

Where we refer to “you” or “your”, we mean the person using this website or placing an order.

2. About our products

Prudent provides NAD+ products intended to form part of a wellness and longevity routine.

Our products are not a substitute for professional medical advice, diagnosis or treatment. Nothing on this website should be interpreted as medical advice or as a claim that our products diagnose, treat, cure or prevent any disease unless expressly stated and legally permitted.

You should consult an appropriately qualified healthcare professional before using our products if you are pregnant or breastfeeding, taking medication, have a medical condition, have allergies or are otherwise unsure whether the product is suitable for you.

You must follow all instructions, dosage information, storage requirements and other guidance supplied with your product.

Do not exceed the recommended dosage or use the product in a manner inconsistent with the instructions supplied with it.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on the website are accurate and up to date.

However:

  1. product images are for illustrative purposes and may differ slightly from the product supplied;

  2. packaging, labelling and other product information may change;

  3. availability may change without notice; and

  4. information displayed on the website should not be relied upon as a substitute for the product documentation supplied with your order.

If there is a conflict between information on this website and the instructions or labelling supplied with your product, you should follow the product-specific instructions and seek professional advice where appropriate.

4. Eligibility

You must be legally capable of entering into a binding contract to place an order through this website.

Certain products may only be available to customers who satisfy particular eligibility, age, location or health requirements.

Where we require information from you before accepting an order, you agree to provide accurate and complete information.

We reserve the right not to accept an order where we reasonably believe that the customer does not meet applicable eligibility requirements or where fulfilment would breach applicable law or regulatory requirements.

5. Orders

Submitting an order or order request through the website does not necessarily mean that your order has been accepted.

Where the website states that an order is subject to confirmation, your submission constitutes a request to purchase rather than acceptance of your order.

We may contact you to confirm:

  1. product availability;

  2. your eligibility;

  3. your delivery information;

  4. your selected product or subscription;

  5. payment arrangements; and

  6. any other information reasonably required to fulfil your order.

A contract between you and us will only be formed when we confirm acceptance of your order.

We reserve the right to decline an order where:

  1. the product is unavailable;

  2. we cannot verify information provided;

  3. you do not satisfy applicable eligibility requirements;

  4. we are unable to deliver to your location;

  5. there has been an obvious pricing or product-description error; or

  6. accepting the order would breach applicable law or regulatory requirements.

If we decline an order after you have made a payment, we will refund the relevant amount unless otherwise required by law.

6. Your subscription

Your plan is a monthly subscription. Each month we send one delivery and collect the monthly price shown at checkout. Your subscription continues month to month until it is cancelled. If your plan has a minimum term, this is shown before you order and in your account.

7. Prices

Prices are shown in the currency displayed on the website and include applicable taxes unless stated otherwise. The price shown when you place your order applies. We will give you at least 30 days' notice by email of any change to your subscription price, and you can cancel before the new price applies.

8. Payment by card

Card payments are processed by our payment provider on its secure page. When your order is confirmed or when you pay at checkout, the first month is charged; after that your card is charged automatically each month until your subscription ends. If a payment link is sent to you instead, your order is prepared once payment arrives.

9. Payment by SEPA Direct Debit

By choosing SEPA Direct Debit and providing your IBAN, you authorise Prudent People Ltd to send instructions to your bank to debit your account, and your bank to debit your account in accordance with those instructions, for each monthly payment. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank; a refund must be claimed within 8 weeks starting from the date on which your account was debited. Your mandate reference is your order number followed by "-M", and our creditor identifier is given in your order confirmation. We will tell you the amount and date of each collection in advance, normally at least 2 days before it is taken.

10. Missed payments

If a payment fails or is reversed, we will contact you. We may pause deliveries until the payment is settled, or end the subscription if it remains unpaid.

11. Delivery

We deliver to the address you give us, which you can change for future deliveries in your account. Delivery times are estimates; we email you tracking details when your order ships. Please check your parcel on arrival and tell us within 14 days if anything is missing or damaged. Risk in the product passes to you on delivery.

12. Cancelling your subscription

You can cancel at any time in your account under Subscription, or by contacting us. Your subscription then ends at the end of the current month, or at the end of your minimum term if that is later. Deliveries due before the end date are still sent and paid for, and you can keep your subscription (undo the cancellation) any time before it ends. We may cancel a subscription with notice, or immediately if these Terms are seriously breached.

13. Your right to withdraw

If you are a consumer in the UK or EU, you can withdraw from a purchase within 14 days of receiving the product by telling us. For health protection and hygiene reasons, this right does not apply to a nasal spray whose seal has been broken after delivery. Unopened products can be returned at your cost, and we will refund you within 14 days of receiving them back.

14. Faulty or incorrect products

If a product is faulty, damaged or not what you ordered, contact us and we will replace it or refund you. This does not affect your statutory rights.

15. Your account

Keep access to the email address you sign in with secure. We may suspend access to accounts used to misuse the website.

16. Our liability

We are responsible for foreseeable loss caused by our breach of these Terms or our negligence. We are not responsible for losses that were not foreseeable, or for business losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

17. Changes to these Terms

The Terms in force when you place an order apply to that order. We may update these Terms; for existing subscriptions we will tell you about significant changes by email at least 30 days in advance, and you can cancel before they apply.

18. Governing law

These Terms are governed by the law of the country in which Prudent People Ltd is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in your local courts.

19. Contact

Questions about these Terms, your order or your subscription? Use the Get in touch page or reply to any of our emails.